Exchange Policy

bluwinx will exchange your nonprescription glasses one-time within thirty (30) days of purchase for glasses of comparable value due to a customer wanting a different size, color, or style.

bluwinx will exchange prescription and “readers” one-time with-in thirty days of purchase for glasses of comparable value due to a customer wanting a different size, color, or style. If new lenses are required, (50%) of original lens price will be credited towards new lenses. Prescription lenses are custom-made and cannot be resold therefore we don’t apply full credit on exchanges. A lens fee applies.

All scripts are manufactured within ANSI standards, upon return of said Rx we will provide you with a ANSI printout your records.

To notify bluwinx of an exchange please email your request to help@bluwinx.com.

You must return your glasses to bluwinx at 6981 Southern Blvd, Youngstown, Ohio 44512 within thirty (30) days from the date of purchase in its original packaging.

You will be responsible for all shipping costs.

Upon receipt of your glasses, bluwinx will return your new pair in approximately ten (10) business days.

bluwinx will replace free of charge any glasses that are defective or do not conform to the prescription provided.